Privacy Policy
Lyn Northcott Counselling is committed to protecting your privacy and handling your personal data with care. This policy explains how information is collected, used, and stored in accordance with UK GDPR and the Data Protection Act 2018.
Information Collection & Use
I collect information you provide via contact forms, emails, phone calls, and notes taken during our sessions. This is processed under the legal bases of consent, contract (to provide your therapy), and legitimate interests.
Data Storage & Security
Your information is stored securely using encrypted systems or locked physical storage. We only keep your data for as long as is necessary for therapeutic or legal requirements. Sharing with third parties (such as your GP) only occurs with your explicit consent, unless required by law or to ensure your safety or the safety of others.
Your Rights
Under UK data protection law, you have the right to access, correct, or delete your data where appropriate. You may also restrict processing or request data portability. If you have concerns, you have the right to lodge a complaint with the ICO. We use basic website analytics and cookies to improve our site functionality.
Contact Us
For any questions regarding your privacy, please contact Lyn Northcott Counselling directly via our contact form or the information listed in the footer of this website.
Sharing Your Data
Your privacy is of the utmost importance. I will only share your personal information with third parties, such as your GP or other healthcare professionals, if I have your explicit consent to do so. The only exceptions to this are where I am required by law (for example, by a court order) or where I have a significant concern about your safety or the safety of others. Any sharing of information is handled with the highest level of professional discretion and in accordance with UK data protection law.
Your Rights Under UK Data Protection Law
In accordance with the UK GDPR and the Data Protection Act 2018, you have several rights regarding your personal information.
Right to Access
You have the right to request a copy of the personal information Lyn Northcott Counselling holds about you. This is commonly known as a Subject Access Request.
Right to Restriction
You have the right to request that the processing of your data be restricted in certain circumstances, for example, if you contest its accuracy.
Right to Rectification
If you believe any information held about you is inaccurate or incomplete, you have the right to ask for it to be corrected or updated without delay.
Data Portability
You have the right to receive personal data you have provided in a structured, commonly used, and machine-readable format to move between services.
Right to Erasure
You can request that your personal data be deleted where there is no compelling reason for its continued processing, subject to legal and ethical requirements.
Right to Complain
If you have concerns about how your data is handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Cookies and Website Analytics
Lyn Northcott Counselling uses cookies and basic website analytics to ensure our website functions correctly and to understand how visitors interact with our content. This information is processed in a way that does not identify individuals. We use this technical data under our legitimate interests to maintain a professional and accessible online presence. You can manage your cookie preferences through your browser settings at any time.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or UK data protection law (such as the UK GDPR and Data Protection Act 2018). Any updates will be clearly posted on this page with an updated 'last modified' date. We encourage you to review this policy periodically to stay informed about how Lyn Northcott Counselling is protecting your information.
Privacy Enquiries
If you have any questions about this privacy notice or how your personal information is processed, please contact Lyn Northcott Counselling. We are dedicated to ensuring your data is handled securely and in full compliance with UK GDPR and the Data Protection Act 2018.
lyn@lynnorthcottcounselling.co.uk
+44 (0)7973 760622